Terms & Conditions
General terms and conditions
The following terms and conditions apply for all orders by consumers done via our online shop. A consumer is any natural person who concludes a legal transaction for purposes which can predominantly neither be attributed to his commercial nor to his self-employed professional activity. An entrepreneur is a natural or legal person or a legal partnership that, in the course of entering into a legal transaction, is acting in the course of its commercial or selfemployed professional activity. With regard to entrepreneurs, these terms and conditions also apply to future business relationships, without us having to refer to them again. If the entrepreneur uses conflicting or supplementary terms and conditions, its validity is hereby contradicted; they only become part of the contract if we have expressly consented to this.
2. Contracting party, conclusion of contract
The sales contract is concluded with Stempel Toenges GmbH. By placing products in the online shop, we make a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before sending your binding order by using the correction aids provided and explained in the order process. The contract is concluded by accepting the offer for the goods contained in the shopping cart by clicking on the order button. You will receive a confirmation by e-mail immediately after sending the order.
3. Contract language, contract text storage
The language available for the contract is German. We save the contract text and send you the order data and our terms and conditions by e-mail. You can see the contract text in our customer login.
4. Delivery terms
Shipping costs are added in addition to the stated product prices. You can find out more about the amount of shipping costs in the offers. We only deliver by dispatch. Unfortunately, self collection of the product is not possible. We do not deliver to packing stations.
You can always use the following payment methods in our shop:
Payment in advance
When selecting the ‘payment in advance’ payment method, we will give you our bank details in a separate e-mail and deliver the goods after receipt of payment.
By submitting the order, you also transmit your credit card data to us at the same time. Once you have been identified as a legal cardholder, we will immediately ask your credit card company to initiate the payment transaction. The payment transaction is automatically
performed by the credit card company and charged to your card.
SEPA direct debit
By submitting the order you give us a SEPA direct debit mandate. We will inform you about the date of the account debit (‘prenotification’). With the submission of the SEPA direct debit mandate, we request our bank to initiate the payment transaction. The payment transaction will be carried out automatically and your account will be charged. The account is debited after you have received the goods. The deadline for the advance notice of the date of the account debit (‘prenotification period’) is 6 days.
During the ordering process you will be redirected to the website of the online provider PayPal. In order to pay the invoice amount via PayPal, you must be registered there or register first, legitimise your account with your access data and confirm the payment order to us. After placing the order in the shop, we will request PayPal to initiate the payment transaction. The payment transaction will be carried out automatically by PayPal immediately thereafter. You will receive more information during the ordering process.
After placing the order, you will be redirected to the website of the online provider Sofort GmbH. In order to pay the invoice amount immediately, you must have an online banking account with PIN/TAN procedure that has been activated for participation in Sofort, you must legitimise yourself accordingly and confirm the payment order to us. You will receive more information during the ordering process. The payment transaction will be executed immediately and your account debited.
You pay the invoice amount after receipt of the goods and the invoice by bank transfer to our bank account. We reserve the right to offer the purchase on account only after a successful credit check.
6. Retention of title
The goods remain our property until full payment. For entrepreneurs, the following applies: We reserve title to the goods until all claims from an ongoing business relationship have been settled in full. You may resell the reserved goods
in the ordinary course of business; all claims arising from this resale shall be assigned to us in advance in the amount of the invoice, irrespective of whether the reserved goods are combined or mixed with a new item, and we accept this assignment. You remain authorised to collect the claims, but we may also collect the claims ourselves if you do not meet your payment obligations.
7. Transport damage
If goods are delivered with obvious transport damage, please file a complaint about such errors as soon as possible with the deliverer and contact us immediately. Failure to make a complaint or contact us has no consequences for your statutory claims and their enforcement, in particular your warranty rights. However, they help us assert our own claims against the carrier or transport insurance.
8. Warranty and guarantees
The statutory liability for defects law shall apply. Information on any applicable additional guarantees and their exact conditions can be found in the product and on special information pages in the online shop.
9. Dispute resolution
The European Commission provides an online dispute resolution platform that you can find here: https://ec.europa.eu/consumers/odr/. Consumers have the opportunity to use this platform to resolve their disputes. In order to settle disputes arising from a contractual relationship with a consumer or as to whether such a contractual relationship exists at all, we are obliged to participate in dispute resolution proceedings before a consumer arbitration body. The responsible party is the Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung [General Consumer Arbitration Board of the Centre for Arbitration] e.V.., Strassburger Strasse 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de. We will participate in a dispute resolution procedure before this position.
10. Final provisions
If you are an entrepreneur, German law applies to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.