Terms & Conditions

Terms and Conditions

These terms and conditions are valid for any order placed on the online shop We do not accept otherterms and conditions
by the ordering party.
Orders placed
All orders placed are binding and will be produced and posted in Germany. By submitting your order you are offering to buy the goods and
service by allowing us to use your personal details for supply of the goods, including passing your details on to the couriers.
We are not obliged to supply goods until we confirm your order by e-mail or telephone.
The prices shown on are inclueding VAT. Price changes may occur over a period of time and will be displayed online.
In case of production problems the ordering party will be contacted immediately. Graphic designs can be uploaded and
a 1:1 Real Preview (PDF can be printed out) is available to see the imprint of the stamp to be produced. The ordering party is therefore
responsible for the quality uploaded. In case of poor quality uploaded we will contact the ordering party
for QUALITY ACCEPTANCE BEFORE PRODUCTION. Important: The ordering party is responsible for entering the correct full postal address including postcode And e-mail address during the ordering process. In order to avoid any tasteless and unseemly transactions we reserve the right
not to process orders. In such a case the ordering party will be informed and any money paid will be refunded.
Payments can be made by credit card (see for the cards we accept), Paypal and bank to bank transfer. 

We ship all over europe (except the Channel Islands). Orders placed till 01:30 pm will be dispatched same working day. DPD is used for all shipments.
Generally the delivery takes 2-3 working days.


In case of wrong delivery or damaged goods we grant a right of return within four weeks of delivery. All products with a clear error will be
replaced at no extra cost for the customer. All returns are inspected by a member of staff and a decision whether to replace or refund will be
made as appropriate. Goods without any error / damage will not be taken back unless we agree to do so. In that case a minimum charge
of 25% of the total order value will be charged to the ordering party. Compensation for any sort of damage is limited to 50% of total purchase value.
Email-Policy / Privacy
The ordering party's personal details will be used to handle the order only and the information will not be passed on to third parties. From
time to time Emails may be sent regarding our products and services.
If you wish to make a complaint, please e-mail or fax us and we will respond to the complaint within 7 working days.
Trade Marks
Trade marks and names are of their respective holders. Goods advertised may not be available. If in the unlikely event that certain goods
advertised are not available you will be contacted via e-mail to arrange a refund or replacement. These terms and conditions do not affect
your statutory rights.
Use of Webshop
Despite the maximum care taken during the preparation of this web site, stampfactory cannot guarantee the correctness and exactitude
of the information which it contains. Stampfactory excludes any responsibility for damage, which might result directly or indirectly from
the use of this web site.

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